9. Returns and Refunds
If you wish to return an order, you should analyze the following situations and ways to proceed:
1. Cancel the order before shipping:
The customer has the right to freely terminate the contract, within 14 calendar days, without needing to indicate any reason. To do this, you must:
- Check, in your personal area, the status of your order in “My Account” and then in the “Orders” option;
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If it has not yet been sent, you should contact our Customer Service ;
Therefore, if your order is still in the Warehouse, we will cancel it and you will receive a notification with this indication. There will be no associated costs for the customer.
2. Return due to withdrawal
The customer has the right to freely terminate the contract within 14 calendar days, and must indicate the reason for withdrawal. Therefore, the period for exercising the right expires 14 days, counting from the day following the day on which you acquire, or a third party indicated by you who is not the carrier, physical possession of the good. If you have chosen to collect at Mykanto's facilities, the deadline for returns starts from the day after you receive the automatic email stating “Order in transit”, informing you that the order is available for collection.
In order to exercise your right, you must communicate your decision to the Mykanto , by contacting our Customer Support at info@mykanto.com or calling us on 227 661 245.
We do not make returns if the product is not intact, without signs of use and with the original packaging intact. Unless there is some type of complaint about the product's aroma.
Mykanto is responsible for collecting the product(s) in question and for the costs associated with this collection, in the event that the amount paid by the customer is returned to the customer in the form of a shopping voucher, valid for 1 year, which you can use in the Mykanto store. In the event that the customer wants the money back and not the shopping voucher, Mykanto will refund the customer. However, it will not do so in full, but rather by deducting the cost associated with collecting the product(s). ), the cost being €6.79.
If the customer chooses to be refunded, refunds will be made using the order payment method or by bank transfer within a maximum period of 15 days after the order was placed. You will be asked for your IBAN for this purpose. However, we may withhold refunds until we have the returned goods in our possession.
3. Return due to product defect/damage or receipt of wrong product(s):
If the ordered product is damaged or defective, the customer has the right to return it and this can be returned, as long as it is accompanied by the purchase invoice, within 30 days after receipt of the order. If you have chosen to collect in store, the deadline starts from the day after you receive the email informing you that the order is available for collection.
Mykanto will analyze the returned product(s) and guarantee their replacement or refund, within a maximum period of 15 days from the date of confirmation of refund, if the complaint is accepted by our services. Refunds will be made by bank transfer, and you will be asked for your IBAN for this purpose.
In the case of this return, Perfumes and Beauty is responsible for collecting the damaged product(s) or the wrong product(s) sent and for the costs associated with this collection. .
